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Refund policy

Last Updated: September 9, 2026

At Avessari, we want you to feel confident when shopping with us. If something is not right with your order, our customer support team is available to help with returns, refunds, exchanges, and delivery-related issues.

Order Cancellations

Orders may be canceled within 24 hours of being placed by contacting us at info@avessari.com and providing your order number.

After the 24-hour cancellation window, we cannot guarantee that an order can be canceled because it may already be processing or preparing for shipment.

Once an order has shipped, it cannot be canceled. However, you may request a return after receiving the order, subject to the terms outlined below.

30-Day Return Window

Avessari accepts eligible returns within 30 days of the date your order is delivered.

To qualify for a return, merchandise must be:

  • Unworn and unused
  • In the same condition in which it was received
  • Returned with all original tags attached
  • Returned with any original packaging or included accessories
  • Free from stains, odors, damage, washing, alterations, or signs of wear

Please contact our support team before sending any item back so we can provide the appropriate return instructions.

Restocking Fee: We do not charge a restocking fee.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Damaged, Defective, or Incorrect Items

Avessari will cover the applicable return costs when an item:

  • Arrives damaged
  • Arrives defective
  • Is different from the item ordered
  • Is damaged during transit

Please contact us as soon as possible and provide your order number along with photos of the issue when applicable.

Change of Mind, Fit, or Preference

Customers are responsible for return shipping costs when returning an item because:

  • The wrong size was selected
  • The item does not fit as expected
  • The customer changed their mind
  • The item is no longer wanted
  • The wrong item, color, or variation was selected during checkout

Any original shipping charges paid on the order are non-refundable, except where required by law or when the return is caused by an error on our part.

Starting a Return

To request a return:

  1. Contact info@avessari.com with your order number and reason for the return.
  2. Wait for our customer service team to provide return instructions and the appropriate return destination.
  3. Package the merchandise securely with its original tags, packaging, and included accessories.
  4. Ship the item according to the instructions provided by our support team.

Do not send a return to our business address unless our customer service team specifically instructs you to do so. Return destinations may differ depending on the product and order.

Refunds

Once your return is received, it will be reviewed to confirm that it meets the requirements of this policy.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for us to initiate an approved refund. After the refund has been issued, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

We will notify you once your refund has been processed.

Exchanges

We accept eligible exchanges for a different size, color, or product when inventory is available.

To request an exchange, contact info@avessari.com within the 30-day return period and include your order number and the item you would like to exchange.

Availability cannot be guaranteed until the exchange request is processed.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery period shown in our Shipping Policy, contact us with your order number.

We will review the shipment information and, when necessary, investigate the issue with the applicable carrier.

If a shipment is confirmed lost, Avessari may provide either:

  • A replacement at no additional charge, or
  • A full refund to the original payment method

Non-Returnable Items

Certain items may not qualify for returns due to hygiene, health, safety, or other product-specific reasons.

Any product that is considered final sale or non-returnable will be identified on its product page before purchase.

Items Returned in Unacceptable Condition

We reserve the right to refuse a return or refund when an item does not meet the eligibility requirements of this policy, including merchandise that has been:

  • Worn
  • Washed
  • Altered
  • Damaged after delivery
  • Returned without required tags
  • Returned outside the 30-day window

If there is a problem with your return, our customer service team will contact you.

Policy Updates

Avessari may update this Refund & Return Policy when necessary to reflect changes to our operations, products, or legal requirements.

Any updates will appear on this page along with a revised Last Updated date.

Need Help?

If you have questions regarding a cancellation, return, exchange, refund, or delivery issue, please contact our customer service team.

Contact Avessari

Store Name: Avessari

Store Address: 6650 Rivers Ave STE 100, North Charleston, SC 29406

Store Email: info@avessari.com

Store Phone: +18438904703

Customer Service Hours:
Monday through Friday
9:00 AM – 5:00 PM Eastern Time

Response Time:
We aim to respond to customer inquiries within 1–2 business days.